As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Purpose of Job

Application and Training Support 

• Provide on-site Instrument and Applications training on BD Biosciences’ cell analysis range of products to ensure a high level of end-user satisfaction. 

• To attend and timely resolve customer queries on BDB products and related applications. 

• Inclined to learn and improve technical knowledge and skills on existing and new BD Biosciences products. 

• Plan and organize training programs for internal team/account managers in the assigned territory to raise and strengthen the technical bar and capability on product knowledge and applications of BD Bioscience products. 

Marketing and Sales support 

• Maintain active dialogue and interactions with key opinion leadership network and prominent organizations in flow cytometry, immunology and cell biology. 

• Understanding requirements of customer’s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity. 

• Co-ordinate / support / lead awareness activities such as seminars, conferences, workshops etc. in alignment with BDB marketing strategy.  

Monitoring and Collaboration support 

• Responsible for providing technical direction and support to customers on the operation, maintenance and troubleshooting of BDB products and serves as the customer contact by collaborating to resolve the technical and service-related problems.  

• Monitor accounts to ensure that problems are being corrected and customer satisfaction levels are maintained at high levels. Research, troubleshoot, follow-up, and resolve account inquiries and problems. 

• Works closely with the corporate contacts related to technical support, marketing, QA/QC, and R&D to address customer concerns, determine corrective action and customer follow-up; and the designated service engineers to ensure prompt resolution of customer issues. 

• Support scientific evaluation studies.  

• Prepare and provide a monthly report to supervisor on tech support, training and marketing activities. Ensure timely submission of post-installation training and evaluation reports. 

• Continuously track competitor activity and scan the market environment for developing trends and practices and emerging business opportunities. 

• Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization 

• Work in coordination with sales, service and other application associates towards achieving the business objectives. 

• Support a culture of constructive feedback and continuous improvement within the organization.

Requirements

• Holding Bachelor Degree in Medical/Science related.

• Minimum 2 years of working experience in Floy Cytometry.

• Previous experience and demonstrated competence in flow cytometry and related applications (essential).

• Analytical problem solving

• Presentation and teaching skills 

• Excellent communication and organization skills 

• Results oriented and highly motivated to succeed 

• Enthusiastic and independent 

• Willingness to travel   

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

THA Bangkok - The Offices at Central World

Additional Locations

Work Shift