Job Description Summary

BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Medication Management Solutions at BD

With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

About the role:

The successful candidate will join a team supporting BD Pyxis infusion and medication dispensing systems throughout Ireland and the U.K. Although the primary focus will be on serving healthcare sites across Ireland, the role requires flexibility to to travel to the U.K. with overnight stays for up to a week at a time. The position demands both technical expertise and a customer-focused approach to ensure the reliable performance of critical medical systems.

This is a field-based role covering the Republic of Ireland and ideally based within the Dublin metropolitan area with regular travel to the U.K.

Main responsibilities will include:

• Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.

• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution.

• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.

• Maintain accurate documentation, reporting and data entry our customer service management systems, compliant with KPI’s and Medical Device Regulation.

• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.

• Strictly respect and compliance with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.

About you:

• ONC/HNC (Level 5) in an Electronic Engineering discipline or demonstrable work experience within a technical field service industry.

• Strong I.T. background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable).

• Are customer focussed and have a proven track record of providing high quality service and repair in a high volume and pressure environment.

• Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.

• Hold a clean driving license.

The Salary Range Information:

€45,000 - €50,000 + Bonus + Company car

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

IRL BD and CO Dublin South

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€43,300.00 - €73,600.00 EUR Annual