Job Description Summary

As a Customer Remote Support (CRS) Agent, you will play a key role within the DS Technical Services team, providing both reactive and proactive technical support across the EMEA region, with a primary focus on BD COR systems. You will collaborate closely with Field Service Engineers, the Training & Application department, Sales & Marketing teams, and Global Service organizations based in the US (Sparks) and the Netherlands (Drachten).

This dynamic and innovative role involves delivering high-level technical consultation and troubleshooting to both internal and external customers. As the first point of contact for technical inquiries, you will support the operation and maintenance of diagnostic instruments produced and sold by BD Diagnostic Systems (BDDS).

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Key Responsibilities:

• Deliver expert remote diagnostic support for BD COR systems, resolving intermediate to complex technical issues.
• Complete initial and ongoing technical training to maintain up-to-date expertise.
• Perform advanced troubleshooting, including log file analysis and database reviews.
• Collaborate with Field Service Engineers, Technical Specialists, and SMEs for escalations and on-site interventions.
• Support and monitor technical training initiatives across local and regional teams.
• Participate in product validation, pre-launch activities, and customer trials.
• Document all service activities accurately in compliance with BD quality standards.
• Contribute to proactive service initiatives and continuous improvement projects.
• Ensure compliance with all regulatory and quality requirements.
• Occasionally travel within EMEA for hands-on technical support.

Core Skills:

• Strong Communication: Clear, concise verbal and written communication with technical and non-technical audiences.
• Analytical Problem-Solving: Ability to diagnose complex issues and implement effective solutions.
• Customer Focus: Active listening, empathy, and conflict resolution to ensure a positive customer experience.
• Technical Agility: Skilled in troubleshooting hardware, software, and networking issues.
• Adaptability & Ownership: Ability to multitask, remain calm under pressure, and take full responsibility for case resolution.

• Fluent in English and German; proficiency in a second and third European language is an asset.

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

NLD Drachten - Kraaiheide

Additional Locations

Work Shift

NL 40 Hr M8T8W8T8F8 BV (Netherlands)