Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
JOB SUMMARY:
The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.
Responsibilities:
Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.
Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.
Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.
Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).
Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.
Minimum Requirements:
Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.
Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.
Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.
Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.
Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.
Preferred Requirements:
Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
Lab or Field Service experience inFlow Cytometry, immunology, immuno-oncology, molecular and cellularbiologyor related biologic field highly preferred.
Flow Cytometry, cell-sorting knowledge preferred
Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Required Skills
Optional Skills
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Primary Work Location
USA CA - Milpitas 155Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$30.00 - $49.40 USD HourlySuccess Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter