Be part of something bigger at BD. Here, you’ll help us continually improve how we do things every day; to be more efficient, more effective and better serve our customers. You’ll do this within an exceptional team all striving to make sure that everything we do complies with regulations and standards, not just because it’s the right thing to do, but because our products impact people’s quality of life. Here, you’ll put your compliance experience, high expectations and attention to detail to the very best use: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Resolve basic customer service activities including communicating with customers, investigating issues, and answering questions under direction and supervision, process customer returns and monitor to ensure the product is received.Job Description
Job Functions
Ensure FCA acknowledgement forms are filled out by impacted customers
Resolve basic customer service activities including communicating with customers, investigating issues, and answering questions under direction and supervision
Process customer returns and monitor to ensure the product is received
Log all related FCA communications with customers, activity forms and acknowledgements and provide routine status reports to management
Correspond with Customer Service on latest awareness communications
Identify process improvements and maintenance of contact logs
Basic data analysis for metrics
Provide coaching and job training to lower level employees
Coordinate with warehouse personnel regarding changes to product returns.
Other incidental duties assigned by leadership.
Education/Experience
High School Diploma
2 years of previous related experience (preferred)
Required Skills
• Fluent in speaking, reading, writing English
• Good computer skills including usage of MS Office Suite
• Good written and verbal communication skills and interpersonal relationship skills
• Ability to work in a fast paced environment
• Substantial knowledge and understanding of policies and procedures
• Moderate knowledge on products and customers
• Good computer knowledge in ERP application (e.g JDE)
• Ability to manage confidential information with discretion
• Excellent customer service skills with ability to negotiate and resolve difficult situations
• Excellent problem-solving skills
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Strict attention to detail
• Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments
• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Required Skills
Optional Skills
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Primary Work Location
DOM San Cristobal - Nave 25-MerengueAdditional Locations
Work Shift
DO Admin SH 45H 8AM-5PM (Dominican Republic)Success Profile
What makes a successful Quality Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter