Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD Professional Services Department is responsible for managing, planning, and coordinating the implementation of BD Medication Management Solutions. Project teams are assigned based on regional or national structures and consist of internal and external cross-functional members who collaborate to ensure successful, on-time implementations.

Core responsibilities include project governance, solution implementation, workflow assessment, system design, configuration and validation, integration engineering, and customer relationship management. The department also manages backend business functions such as revenue forecasting and recognition, equipment logistics (ordering, confirmations, and returns), implementation methodologies, and compliance with quality system requirements.

The Bilingual Analyst, Solution Deployment (ASD) is a key member of the cross-functional project team responsible for implementing BD’s Medication Management Systems Dispensing/Pyxis products. This field-based role involves extensive customer interaction and service, as well as the execution of assigned deliverables from the implementation plan.

Projects may range from installing a single expansion unit to participating in large-scale deployments of over 100 units. The Analyst must communicate effectively, document thoroughly, and demonstrate the ability to overcome project challenges and delays while performing basic device installations. Success is measured by timely Go-Lives and high customer satisfaction.

This field-based position must be in Quebec or Ontario, with proximity to an airport to support domestic and international travel.

Key Responsibilities

• Represent BD positively and consistently demonstrate BD Values.
• Provide timely updates on project tasks to internal teams and customers.
• Build and maintain strong, long-term customer relationships.
• Participate in customer meetings and conference calls.
• Gather and coordinate information from internal and external stakeholders for successful installations.
• Install and support product hardware and software.
• Deliver customer training on the use and administration of Dispensing products.
• Act as a subject matter expert (SME), providing support, troubleshooting, and guidance.
• Collaborate effectively with colleagues and management to foster a strong team environment.
• Complete internal documentation accurately and on time.
• Manage responsibilities within project and travel budgets.
• Adhere to safety protocols and report product complaints or enhancement requests per BD policy.
• Demonstrate proficiency in BD MMS product features, functionality, and configuration.
• Follow established implementation methodologies and tools.
• Understand and apply basic knowledge of customer workflows.
• Comply with all vendor credentialing requirements.

Education and Experience required

• Bachelor’s or Technical Degree.
• Minimum 2 years of experience in a technical role within the healthcare industry, supporting software implementation and training.
• Bilingual French and English (reading, speaking, and writing) is required to communicate with internal and external stakeholders across all provinces, including French-speaking clients in Quebec.
• Valid driver’s license with a clean driving record for at least 3 years; must meet BD’s auto safety standards.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Outlook).
• This position requires the ability to push, pull, stoop, bend, and lift a minimum of 75 lbs.
• Ability to travel up to 80% across Canada, with flexibility to work occasional nights and weekends. The candidate must be able to attend training on assigned BD instruments across Canada and travel to the United States for 1–2 weeks of training within the first six months of employment, with periodic travel thereafter as needed.

Knowledge and Skills required

• Excellent presentation and communication skills for diverse audiences.
• Strong interpersonal, written, and verbal communication skills.
• Customer-focused mindset with strong business acumen.
• Proven problem-solving, critical thinking, and analytical abilities.
• Detail-oriented with strong documentation and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Flexible and capable of managing competing priorities.

Preferred qualifications

• Exposure to clinical software applications is strongly preferred.
• Preferred experience in technical support, field service, and installation of dispensing or pharmacy automation systems.

Description du poste en Francais

Le département des Services professionnels de BD est responsable de la gestion, de la planification et de la coordination de la mise en œuvre des solutions de gestion des médicaments de BD. Les équipes de projet sont formées selon des structures régionales ou nationales et comprennent des membres internes et externes, multidisciplinaires, qui collaborent pour assurer des mises en œuvre réussies et ponctuelles.

Les responsabilités principales incluent la gouvernance de projet, la mise en œuvre des solutions, l’évaluation des flux de travail, la conception, la configuration et la validation des systèmes, l’ingénierie d’intégration, ainsi que la gestion des relations clients. Le département gère également les fonctions commerciales en arrière-plan telles que les prévisions et la reconnaissance des revenus, la logistique des équipements (commandes, confirmations, retours), les méthodologies de mise en œuvre et la conformité aux exigences du système qualité.

L’Analyste bilingue, Déploiement de Solutions (ASD) est un membre clé de l’équipe de projet responsable de la mise en œuvre des produits de distribution des systèmes de gestion des médicaments de BD (Dispensing/Pyxis). Ce poste sur le terrain implique une interaction et un service clients étendus, ainsi que l’exécution des livrables assignés dans le cadre du plan de mise en œuvre.

Les projets peuvent aller de l’installation d’une seule unité à des déploiements à grande échelle de plus de 100 unités. L’analyste doit communiquer efficacement, documenter rigoureusement et démontrer sa capacité à surmonter les défis et les retards tout en effectuant des installations de base. Le succès est mesuré par des mises en service (Go-Lives) ponctuelles et une grande satisfaction client.

Ce poste sur le terrain doit être basé au Québec ou en Ontario, à proximité d’un aéroport pour faciliter les déplacements nationaux et internationaux.

Responsabilités principales :

• Représenter BD de manière positive et incarner ses valeurs.
• Fournir des mises à jour régulières sur les tâches de projet aux équipes internes et aux clients.
• Établir et maintenir des relations solides et durables avec les clients.
• Participer aux réunions et appels avec les clients.
• Recueillir et coordonner les informations nécessaires à une installation réussie.
• Installer et soutenir le matériel et les logiciels des produits.
• Former les clients à l’utilisation et à l’administration des produits de distribution.
• Agir en tant qu’expert en la matière (SME) pour le soutien, le dépannage et les conseils.
• Collaborer efficacement avec les collègues et la direction.
• Compléter la documentation interne avec précision et dans les délais.
• Gérer les responsabilités dans les limites des budgets de projet et de déplacement.
• Respecter les protocoles de sécurité et signaler les plaintes ou demandes d’amélioration selon les politiques de BD.
• Maîtriser les fonctionnalités, la configuration et l’utilisation des produits BD MMS.
• Suivre les méthodologies et outils de mise en œuvre établis.
• Comprendre et appliquer les connaissances de base des flux de travail des clients.
• Se conformer à toutes les exigences d’accréditation des fournisseurs.

Education et expérience requises :

• Diplôme universitaire ou technique.
• Minimum de 2 ans d’expérience dans un rôle technique dans le secteur de la santé, avec soutien à l’implantation de logiciels et à la formation.
• Bilinguisme français et anglais (lecture, expression orale et écrite) requis pour communiquer avec les parties prenantes à travers toutes les provinces, y compris les clients francophones du Québec.
• Permis de conduire valide avec un dossier de conduite vierge depuis au moins 3 ans; conformité aux normes de sécurité automobile de BD.
• Maîtrise des applications Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook).
• Capacité à pousser, tirer, se pencher, s’accroupir et soulever un minimum de 75 lb.
• Disponibilité pour voyager jusqu’à 80 % du temps au Canada, avec flexibilité pour travailler occasionnellement le soir et les fins de semaine. Le candidat doit pouvoir suivre une formation sur les instruments BD au Canada et se rendre aux États-Unis pour une formation de 1 à 2 semaines dans les six premiers mois, avec des déplacements périodiques par la suite.

Connaissances et compétences requises :

• Excellentes compétences en présentation et en communication pour divers publics.
• Solides compétences interpersonnelles, rédactionnelles et orales.
• Orientation client avec un bon sens des affaires.
• Aptitudes éprouvées en résolution de problèmes, pensée critique et analyse.
• Souci du détail avec de fortes compétences en documentation et en organisation.
• Capacité à s’épanouir dans un environnement dynamique et rapide.
• Flexibilité et capacité à gérer des priorités concurrentes.

Qualifications souhaitées

• Expérience avec des applications logicielles cliniques fortement souhaitée.
• Expérience en soutien technique, service sur le terrain et installation de systèmes de distribution ou d’automatisation pharmaceutique.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Required Skills

Optional Skills

.

Primary Work Location

Additional Locations

Work Shift