Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

About MDS

At Medication Delivery Solutions, we are committed to enhancing patient and clinical outcomes by transforming parenteral medication preparation and administration. We focus on:

• Eliminating complications
• Reducing cost
• Improving safety for patients and providers
• Enabling access to better care around the world

Our products are used in hospitals, outpatient centers, clinics, and public health agencies, with over 15 billion units delivered annually.

As a member of the User Experience Design team, the Human Factors Engineer (HFE) is an expert leader in understanding customers’ emotions and behaviors and at uncovering meaningful; and surprising insights to drive design decisions. This HFE uses customer insights to inspire teams to deliver experiences that solve customer problems and transform their work life.

The HFE is an expert at methodologically sound and innovative customer research and in discovering new business opportunities for BD’s future growth. HFEs are experts at running research studies, analyzing the data, and using storytelling, data, and visualizations to lead project teams in translating findings into successful product designs. The HFE conducts task flow analysis, usability testing, and use error analysis in an FDA-regulated industry for current and next-generation hardware products and software. The individual in this position will work in a highly collaborative, cross-functional team to deliver products with a best-in-class user experience.

Summary

The HF/UX (Human Factors/User Experience) Team within the Medication Delivery Solutions (MDS) business unit is seeking a Human Factors Engineer to lead and execute remediation-focused activities for legacy product families. This individual contributor role will be responsible for applying evidence-based human factors principles to reduce use-related risks, ensure regulatory compliance, and support product safety and effectiveness.

This is a hybrid, on-site role (in office 4 days per week) located in Salt Lake City, UT, San Diego, CA, or Franklin Lakes, NJ.

Primary Responsibilities – Human Factors Remediation

• Lead and execute all facets of human factors remediation for legacy product families, including planning, documentation, and testing.
• Develop & execute global Human Factors strategies for successful submission in concert with Regulatory Affairs.
• Conduct gap analyses of existing HF documentation and identify areas requiring remediation to meet current regulatory expectations.
• Support Design Validation activities, including Summative HF Validation Testing, in collaboration with V&V teams.
• Evaluate use errors and develop use-related risk analysis (URRA) and mitigation strategies in partnership with Medical & Regulatory Affairs.
• Collaborate with Regulatory Affairs and Systems Engineering to ensure HF validation activities are thorough, risk-retiring, and aligned with global regulatory requirements.
• Update and maintain risk documentation, ensuring traceability between user needs, risks, and design mitigations..
• Ability to lead and manage cross-functional teams to ensure remediation strategies are appropriately scaled and integrated into program timelines.
• Prepare and submit HF documentation for regulatory filings, audits, and inspections.

Secondary Responsibilities – Broader HF/UX Support

While the primary focus is remediation, the engineer may also support broader HF/UX activities as needed:

• Provide HF and usability support to R&D teams throughout the product lifecycle.
• Conduct formative evaluations (e.g., heuristic reviews, simulated use studies) to inform design improvements.
• Plan, lead and execute summative studies
• Translate HF findings/data into actionable design inputs, user needs, and risk mitigations.
• Support training and education efforts to promote human-centered design across the organization.
• Mentor junior engineers and participate in internal reviews and workshops

Required Skills & Experience

• Proven experience leading human factors remediation efforts in the medical device or pharmaceutical industry.
• Deep expertise in design validation, summative usability testing, and risk documentation.
• Strong understanding of global regulatory HF requirements (e.g., FDA, IEC 62366-1, EU MDR).
• Ability to independently and autonomously lead, manage and coordinate HF activities across internal teams and external contractors.
• Excellent written and verbal communication skills, with the ability to present complex findings to diverse audiences.
• Strong creative, analytical, and problem-solving skills.
• Willingness to travel domestically and internationally up to 25–50% based on business needs.
• Minimum 7+ years of experience in human factors engineering within regulated healthcare environments.
• Deep knowledge of User Needs development and primary researc

Preferred Qualifications

• 10+ yr experience in Human Factors within the Medica Devices or similar space.  
• Experience with combination products, software interfaces, and hardware systems.
• Familiarity with post-market surveillance and clinical evidence generation related to usability.
• Deep understanding of the end-to-end product development process.
• Innovation framework experience
• Internal and external audit experience

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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