Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

As a member of the User Experience Design team, the Human Factors Engineer (HFE) is an expert leader in understanding customers’ emotions and behaviors and at uncovering meaningful; and surprising insights to drive design decisions. This HFE uses customer insights to inspire teams to deliver experiences that solve customer problems and transform their work life.

The HFE is an expert at methodologically sound and innovative customer research and in discovering new business opportunities for BD’s future growth. HFEs are experts at running research studies, analyzing the data, and using storytelling, data, and visualizations to lead project teams in translating findings into successful product designs. The HFE conducts task flow analysis, usability testing, and use error analysis in an FDA-regulated industry for current and next-generation hardware products and software. The individual in this position will work in a highly collaborative, cross-functional team to deliver products with a best-in-class user experience.

Responsibilities

• Apply creative problem-solving strategies and techniques to get tactical, innovative, and disruptive ideas launched.

• Seek to create the best possible product or service for our customers by finding the sweet spot between customers’ needs, business constraints, and technical capabilities.

• Communicate passion and empathy for the customer in a way that is contagious and inspires teams to keep iterating until the best possible solution (within given constraints) is found.

• Apply Human Factors and Usability Engineering processes to determine customer needs and requirements for medical devices and software and provide recommendations to product teams and cross-functional stakeholders.

• Facilitate and complete use specifications, task analyses, use error analyses (URRA, uFMEA), and other usability engineering deliverables aligned with FDA and IEC 62366 requirements to support regulatory submissions.

• Collaborate closely with interface designers, engineers, and the marketing team, and business leaders to define detailed designs that meet customer needs and to motivate teams to seek, utilize, and apply customer insights throughout the product and service lifecycle.

• Plan and execute usability studies, data analysis, documentation of results, and presentations following BD processes and relevant usability regulations and standards (i.e. FDA, IEC 62366, AAMI HE75).

• Able to understand business goals and link them to design directions and product architecture and advocate for short-term solutions that support long-term product visions and business strategies.

• Lead brainstorming and ideating sessions, report-outs to stakeholders, and innovation research.

• Teach human factors processes and understanding of our customers to cross-functional project teams as well as leaders and less-senior engineers.

• Develop and evangelize product growth strategies and long-term roadmaps focused on improving user experience.

• Work with global cross-functional colleagues to define key project objectives with the proven ability to build allies and evangelize best-in-class design and usability engineering practices.

Required Qualifications:

• BS in Engineering, Human Factors Engineering / Ergonomics, Usability Engineering, Cognitive/Experimental Psychology, Industrial Design, Engineering Psychology. Would consider 10+ years of professional UX/HFE experience in developing software and/or hardware experience in Lieu of a Degree.

• Minimum 7 years of professional UX/HFE experience in developing software and/or hardware

• Demonstrated track record of success analyzing user needs via contextual research, usability testing, and other validation methods

• Experience mentoring human factors engineers and cross-functional teams on HF processes

• Understanding of FDA, ISO, AAMI, and other relevant usability regulations and standards is required

• Experience in healthcare and  FDA experience in software design and development

• Excellent collaboration, communication, leadership, influencing, and presentation skills

Preferred Qualifications:

• Bachelor Degree in Engineering, Human Factors Engineering / Ergonomics, Usability Engineering, Cognitive/Experimental Psychology, Industrial Design, Engineering Psychology​
• 10+ years of professional UX/HFE experience in developing software and/or hardware

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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