Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD Central Server & Software Deployment team is responsible for providing technical system recommendations/requirements to BD’s customers and working with the customers to deploy these servers and software in preparation for the local project team.  Systems Engineers are assigned to customer projects and accounts based on regional/national organizational structures.

 The Systems Engineers work with the project implementation team toward the common goal of an on-time, successful system implementation.  Activities include technical sales support, server deployment, software deployment, system design and initial configuration tasks.  In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software ordering, product development input/R&D collaboration, solution design best practices, and quality system requirements.  The Systems Engineer will work closely with R&D for IDN level build and architectural design, as well as product XDE/Limited Release participation.  Organizational Readiness activities involve remote and on-site support of the Alpha/Beta/Charlie progression and cross-functional team participation.

The Systems Engineer has experience with a wide range of BD products and related interfaces.  This role involves interaction with customers, deployment teams, and other Engineers.  The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product server & software competency.  The Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

*Remote* candidate can live anywhere in the U.S.

Responsibilities:

Technical:

• Follow technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment guides etc.

Knowledge, Skills and Abilities:

• Participate in conference calls with internal customers to facilitate project team collaboration

• Establish rapport with customers (internal & external) that is conducive to a long term business relationships

• Provide team support and product information on BD products as assigned by manager

• Should have the ability to lead customer teams, share expertise, secure agreement within teams, and provide clear and consistent communication

• Provide product feedback, technical insight, and customer requirements to Senior Systems Engineers

• Effectively communicates the vision and business need for change to others and maintains a positive perspective

• Knowledge of hospital information systems, system validation, active directory, databases, cloud technologies, and system virtualization

• Prepare and deliver technical presentations to our customers

• Communicates technical requirements and recommendations/solutions to project leadership team

• Ability to collaborate with diverse cross-functional teams with a focus on small to medium projects with a focus on legacy and ancillary systems

• Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives

• Demonstrate the ability to understand cause and effect when analyzing a process, situation, or issue

• Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization

• Install and support the deployment of BD servers and software in customer environments

• Expected to act as a customer support resource when necessary

• Collaborate with customers and Lead Systems Engineers on confirming specifications/requirements

Administrative:

• Follow and provide recommendations to product documentation

• Participate in specialized projects and teams

• Work independently

• Follow all Central Server & Software Deployment Policies and Procedures

• Timely completion of project documentation

• Monitor and supply updates on escalated critical issues

• Possess excellent organizational skills with the flexibility to readily adapt to change

• Recognize unnecessary workflow steps and identify processes that can be improved to optimize efficiency

• Participate in cross-functional teams with the purpose of improving process, workflow, and service

Required Qualifications:

• Bachelor’s degree in a related technical field or equivalent experience is required.

Preferred Skills & Experience:

• Experience in healthcare information systems

• Two or more years in healthcare environment with technical (systems) involvement and computerized system applications. 

• Must have a working knowledge of a variety of Operating Systems, software applications, including BD products.

• Experience with small to medium projects required.

Certifications:

Certifications and/or experience include:

• VMware

• SQL/DB Admin

• MCSE / MCSA

• Networking

• HIPAA

• Active Directory

• IT Security

• Azure

• AWS

Physical/Mental Requirements:

• Must be able to lift a minimum of 80 lbs.  This position may involve pushing, pulling, stooping, bending and lifting.

• Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.

• Must maintain a current driver’s license and meet BD’s auto safety requirements.

Work Environment:

• Travel may range from 5% - 15%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from a home office.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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