Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
Purpose of the position Service engineer is responsible for supporting customers for on-site installation, implementation, maintenance, PMI (Preventive Maintenance Inspection), and repair of BD Integrated Diagnostic Solutions (IDS) instruments. Additionally, he/she shall tweak consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance.
Responsibilities
- Evolve local strategies to ensure a financial performance.
- Develop PMI contracts for all field units.
- Maintain current account of service contract.
- Reproduce defective PCB and spare parts.
- Install of BD instruments at customer site.
- PMI (Preventive Maintenance Inspection) of BD Instruments at customer site.
- Repair or troubleshoot of BD Instruments at customer site.
- Conduct market intelligence activities and provide feedback to Sr. Service Manager.
- Routinely visit and maintain a good relationship with key customers.
- Cooperate closely with relevant divisions.
- Process an emergence call accurately and quickly.
- Submit all require reports on time.
- Other work related duties/projects assigned by manager/leader.
Requirement
- BS degree in Engineering (Bio-medical, Electronic, Mechanical and etc.) is required and 3~7 years of field service experience with hands on Life Sciences(IDS) instruments experience is a plus.
- Demonstrated ability to perform hands on maintenance, installations and selected repairs on Integrated Diagnostic Solution(IDS) instruments.
- Strong customer relationship skill is needed
- Excellent verbal and written communication skill in English is required.
- Prior experience with Application programming skills related laboratory information system is highly preferred
- Prior experience with Automated Robotic Track Systems in Microbiology Laboratories is highly preferred
Required Skills
Optional Skills
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Primary Work Location
KOR South Korea - Seoul HQAdditional Locations
Work Shift
Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter