Job Description Summary

As Healthcare Informatics Specialist you will report to Laboratory Informatics Area Manager, the Local Laboratory Informatics Specialist is responsible for field service delivery for the business, deliver technical support and preventative maintenance on the assigned BD informatics platforms and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and mastery of reported incidents and requests of the customer. Demonstrate continuous & versatile learning, attending ongoing technical training to become proficient on relevant platforms in your region.

Job Description

Main responsibilities will include:

• Execute service strategies to assure high quality service and support for new and existing product platforms
• Implement and delivery of service critical metrics and deliverables
• Ensure high quality service for the IDS business
• Exemplifies service excellence, industry leadership and levering service innovation to unleash customer and business success
• Helps to develop and implements the strategy, prioritization and local geographic strategy deployment processes to enable IDS strategic and annual operating plans in the region
• Establishes and nurtures deep relationships with IDS peers and Country Sales Leads and ensures strategic, commercial and operational alignments to their local targets.
• Provides timely, effective and profitable delivery of all in-scope product services to end-user customers for IDS through local Technical Service organizations
• Proactively contributes to the development and delivery of new/different service models to meet emerging customers’ needs and enhance efficiencies.
• Support the launch and adoption of new technologies and portfolio innovations with particular focus on informatics solutions.
• Supports end-to-end account management and customer partnership to deliver high levels of customer satisfaction for IDS products and services
• Serves as a role model and mentor by demonstrating BD values
• Effectively collaborate with local and European marketing, Sales, Customer Service, Quality and European Life Sciences partners to meet strategic objectives
• Represents Technical Service Europe at local IDS meetings, understands well business strategy and incorporates it into the local service.
• Participates in various local Sales and Marketing meetings to ensure service components are fully anticipated and understood.

About you

• Minimum 3 years dynamic service and commercial experience within a multi-cultural, highly matrixed global company in a Life Sciences, medical, biotech or similar industry, experience in service delivery supporting targets of a global service organization.
• Experience in a field-based support role, preferably with experience in Flow Cytometry, Microbiology, Molecular Diagnostics or BD medical devices. Specifically, experience supporting middleware solutions in hospital or laboratory IT environment. Experience as a 3rd line support engineer is a plus.
• Expert knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies.
• Fluent in spoken and written English, second and third European language is an asset.

An additional advantage will be:

• High level of experience in Information Security.
• High level knowledge of SQL Server installations and troubleshooting, SQL queries.
• High level of experience with connectivity to LIS systems (ASTM, HL7, interfacing projects).
• Software development skills, knowledge of database design and programming in C# using the .Net framework is an asset.
• Knowledge of Remote Systems Management and Support solutions.
• Knowledge of IIS and web-based applications installation and troubleshooting.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł131,700.00 - zł223,900.00 PLN Annual