Job Description Summary

BD is seeking a Specimen Management Customer Solutions Expert to join our team in the UK&I North region. In this field-based role, you will be responsible for delivering professional services to support commercial opportunities within the NHS, private laboratory services, and the clinical services they support. Your primary focus will be on providing training, implementation, and support for BD's Specimen Management portfolio, as well as delivering consulting activities such as Preanalytical Quality Checks (PAQC) and workflow mapping.

The Specimen Management Customer Solutions Expert plays a crucial role in ensuring the effective implementation and utilization of BD's Specimen Management solutions. This role involves working closely with healthcare professionals, laboratory personnel, and other stakeholders to provide comprehensive training, support, and consultancy services. The successful candidate will have a strong background in clinical settings, preferably with experience in phlebotomy, nursing, or related fields.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Provide comprehensive training on BD's Specimen Management solutions to healthcare professionals, laboratory personnel, and other stakeholders
• Assist in the implementation and integration of BD's Specimen Management solutions into existing workflows
• Offer ongoing support and troubleshooting for BD's Specimen Management products and services
• Conduct Preanalytical Quality Checks (PAQC) to assess and optimize specimen management processes
• Perform workflow mapping and analysis to identify areas for improvement and streamlining
• Collaborate with cross-functional teams to ensure successful implementation and adoption of BD's solutions
• Maintain up-to-date knowledge of BD's Specimen Management portfolio and industry best practices
• Provide consultancy services and recommendations to enhance specimen management practices

About you

• Previous experience working in a clinical area in NHS/HSE/Private Healthcare Institutions (e.g., phlebotomy, nursing)
• Ability to understand and deliver BD Professional Services, including PAQCs
• Experience providing training both in-person and virtually
• Experience using Customer Relationship Management Systems (CRMs) – BD utilizes Salesforce
• Preferably educated to a degree level in a clinical/life-science related discipline or relevant clinical experience.
• Clinical experience, ideally with medical devices, and knowledge of dealing with NHS/HSE Pathology Services is desirable.

Travel requirement 80%. Travel within the Territory is expected with some travel across UK and Ireland, requirement where necessary for staying overnight

Salary range for the role: £42,000 - £48,500 + bonus + benefits

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£42,000.00 - £71,400.00 GBP Annual