Be part of something bigger at BD. Here, you’ll help us maintain our high standards from a regulatory perspective at all levels, with a keen focus on submissions. It requires acute attention to detail, excellent communication skills and a passion to keep learning and updating your knowledge, which we’ll help you do with regular learning opportunities. Here, you’ll use your in-depth knowledge of FDA, Canadian and ISO/MDD regulations and requirements surrounding medical devices to ultimately achieve a singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
The ServiceMax Vigilance Administrator is responsible for managing, reviewing, and approving Vigilance activities received via BD’s ServiceMax platform. The Administrator is responsible to ensure accurate complaint handling and reporting.NOTE: this role is impacted by NEBULA and will transfer.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
BD is proud to be certified as a Top Employer 2025 inPoland, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become amaker of possiblewith us!
Our vision for Regulatory Compliance at BD
Responsible for compliance processes and practices; assesses for regulatory risk and conformance to quality standards and works with business and quality leaders to implement improvements.
About the role
Join a team dedicated to ensuring the highest standards in complaint handling and regulatory reporting. As a ServiceMax Vigilance Administrator, you will play a key role in managing vigilance activities through BD’s ServiceMax platform, helping maintain data accuracy and compliance across systems. This position offers the opportunity to contribute to healthcare quality and safety through structured processes and continuous improvement.
Main responsibilities will include:
- Manage and approve vigilance activities related to complaints received via BD ServiceMax
- Complete regulatory reporting tasks in alignment with internal and external requirements
- Maintain accurate and complete complaint records using TrackWise
- Coordinate updates and corrections across systems to prevent duplication or reporting gaps
- Support onboarding and training of new team members on vigilance processes
- Identify inefficiencies and suggest improvements to enhance workflow
- Assist the Vigilance team with additional duties as needed
About you
- Experienced in using Microsoft 365 tools for daily tasks and reporting
- Skilled in analysing data and communicating findings clearly
- Organised and able to manage multiple priorities independently
- Familiar with complaint handling or quality systems in regulated environments
- Knowledgeable in TrackWise or similar platforms (preferred)
- Educated to degree level in Life Sciences, Engineering, or a related field, or have equivalent experience
Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
To learn more about BD visit:https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
POL Wroclaw - LegnickaAdditional Locations
Work Shift
Success Profile
What makes a successful Regulatory Affairs Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Collaborative
- Communicator
- Persuasive
- Problem-solver
- Skilled presenter